Get solutions for your inquiries

Questions? We’ve got solutions!

Explore our FAQs for quick answers. If you need more help, contact our customer support team.

How do I track my shipment?

Tracking is simple! After shipping, receive an email with a tracking number. Click it or enter it on our tracking page for updates.

What is your exchange policy?

Return items easily within 20 days. Keep them unused with tags. Contact support to begin info@multimerchant.es

How fast is delivery?

We aim for quick delivery. Standard shipping is 1 day in Soain and 3-5 business days in the rest of the world. Times may vary by location and availability.

Is international delivery available?

Yes, we ship internationally! Note, delivery times vary and extra customs fees may apply.